Terms of Service

Last updated: 23 September 2026 · Privacy Policy

These terms are an agreement between you and Smartflow Ai Digital Enterprise (SSM 202603094424 (LA0088346-P)), a business registered in Malaysia that operates Dorraim (“Dorraim”, “we”, “us”). They apply when you use dorraim.com, create a website with us, or visit a website hosted on Dorraim. If you do not agree, please do not use Dorraim.

1. What Dorraim is

Dorraim helps businesses create, publish and host simple websites. You answer a few questions, we organise your answers into a website using one of our designs, and we host it for you. Some features use artificial intelligence (AI).

2. Your account

• You must be at least 18 years old, or the legal age to enter a contract where you live, and you must be able to act for the business you create a website for.
• Give us true and current information, including your email address and business details, and keep them up to date.
• You can sign up with an email address and password, or with Google. Keep your login safe. You are responsible for everything done through your account. Tell us straight away if you think someone else has used it.
• One person or business may not create many free accounts to get around the limits of the free plan.

3. The free plan

• The free plan gives you one website that we generate for you, published at yourname.dorraim.net with a “Made with Dorraim” badge.
• On the free plan the website is published as generated. Editing it, choosing your own design, removing the badge and using your own domain are features of paid plans.
• We may change, limit or stop features of the free plan. If we plan to remove free websites (for example, websites that break these terms or accounts that have been inactive for a long time), we will try to email you first.

4. Paid plans

Plus and Pro add features such as editing, AI help, more pages, your own domain, business email and search set-up. What each plan includes, and its limits, are shown on our pricing page at the time you subscribe. If a feature is marked “coming soon”, it is not yet part of your plan.

5. Using AI features

• AI can make mistakes. Text organised or written by AI is a draft. Check everything before you publish, especially prices, opening hours, addresses, licences and any claims about your products or services. You are responsible for what is on your website.
• AI edits are limited per day according to your plan (for example, 5 a day on Plus and 50 a day on Pro). Unused edits do not carry over.
• Do not use the AI to create unlawful, misleading or harmful content, or try to get around our checks. We may limit AI use that looks automated or abusive.
• We use third-party AI providers. What you type into AI features is sent to them so they can produce a result. Do not enter information you do not want processed this way, such as other people's identity card numbers or bank details.

6. Payment, renewal and cancellation

1. Prices. Prices are in Malaysian Ringgit (RM). If a tax such as SST applies, we will show it before you pay.
2. Paying in advance. Paid plans are charged in advance, monthly or yearly, through our payment provider. We do not store your full card details.
3. Automatic renewal. Your plan renews automatically at the end of each period until you cancel.
4. Failed payments. If a payment fails, we will let you know and try again. If it still is not paid within 7 days, your website may move back to the free plan or be paused until payment is made.
5. Early-bird and price changes. Early-bird prices apply for the period stated when you subscribe, then the regular price applies. If we change the price of your plan, we will tell you at least 30 days before it affects you, and you can cancel before then.
6. Cancelling and refunds. You can cancel anytime. Your plan stays active until the end of the period you have already paid for. We do not refund partly used periods, except where the law requires it. If you think we charged you by mistake, contact us within 14 days of the charge and we will look into it.

7. Your content

• You own the text, photos, logos and other content you give us (“your content”).
• You give us permission to store, copy, display, back up and adapt your content only as needed to run and show your website and provide our service. This permission ends when your content is deleted from our systems, apart from backups that are deleted on their normal schedule.
• You promise that you have the right to use your content, and that it does not break any law or anyone else's rights, including copyright and trademarks. Do not upload photos you found online unless you have permission to use them.

8. Our designs and service

• Dorraim, our designs, templates, code, logo and brand belong to us or to the people who licensed them to us. Some designs are based on open-source work, credited as their licences require.
• While you use Dorraim, you may use our designs for your own website on Dorraim. You may not copy, resell or offer our designs or service to others, or use them outside Dorraim, without our written permission.
• Photos we provide for your website come from free-to-use photo libraries and may be used only on your Dorraim website.

9. Businesses and content not allowed

You may not use Dorraim for anything unlawful in Malaysia or where your customers are, or for anything that could harm people. This includes:

• Selling or renting identities, identity cards, bank accounts, SIM cards or online accounts
• Gambling, betting, lottery or “investment” schemes that promise returns
• Unlicensed money lending (“Ah Long”), unlicensed money changing or remittance
• Money laundering, payment “running”, mule accounts or crypto scams
• Drugs, weapons, counterfeit, stolen or smuggled goods, or products that need approval but do not have it
• Adult or sexual services
• Pyramid or Ponzi schemes, scams, phishing pages, fake shops, or pages that pretend to be another person, brand or government body
• Malware, spam, or anything that attacks or overloads other systems
• Hate, harassment, threats, or content that exploits children
• Health, medical, financial or legal claims that are false or misleading

If your business needs a licence or registration (for example clinics, money services, property agents or food businesses), you are responsible for holding it and for showing any details the law requires on your website.

10. Checks, suspension and removal

• We check websites automatically before they are generated and published, and we may review them at any time.
• We may refuse, suspend or remove a website or account that breaks these terms or the law, or that puts people or Dorraim at risk. Where it is safe and lawful, we will tell you why. Accounts removed for breaking these terms are not refunded.
• We may report illegal activity to the authorities, such as the Royal Malaysia Police (PDRM) or the Malaysian Communications and Multimedia Commission (MCMC), and we will respond to lawful requests from them.

11. Reporting a website and copyright complaints

If you think a website on Dorraim is unlawful, a scam, or uses your content without permission, use the “Report this site” link at the bottom of that website or email us. Tell us which website, what the problem is, and how to reach you. We aim to review reports within 24 hours and may remove content while we check. If your content was removed and you believe it was a mistake, contact us with the details.

12. Domains

• On plans that include a domain, we register it for you through a domain registrar, in your name. The registrar's own terms also apply.
• A .com.my domain needs a valid SSM registration. Other endings are charged at our cost.
• While your plan includes domain renewal, we renew it for you. If your plan ends or payment fails, the domain may not be renewed and could expire. We will remind you before that happens and help you move the domain if you ask.
• You are responsible for choosing a domain that does not break anyone else's trademark or rights. Domain disputes are between you and the other party.

13. Business email (Pro)

• Business email on your domain is provided through a third-party email provider, with the storage and sending limits of that provider.
• Do not use it to send spam or unsolicited bulk email. We may suspend it if it is misused.
• If your Pro plan ends, your business email will stop working. Please download or move any emails you want to keep before then.

14. Search and AI search set-up (Pro)

We set up the basics that help search engines and AI assistants understand your website, such as page titles, local business information and a sitemap, and we submit your website to Google. We cannot promise any ranking, traffic, or that any search engine or AI assistant will show or recommend your business. Those decisions are made by them, not us.

15. Availability, backups and data

1. We work hard to keep websites online and fast, but we cannot promise that Dorraim will always be available or free of errors. We may pause the service briefly for maintenance.
2. We keep daily backups of websites, but please keep your own copy of important content, such as your photos and price lists.
3. If you cancel or your account is closed, your website goes offline or moves back to the free plan. We keep your content for 30 days so you can come back, then delete it, except where we must keep some records by law (for example, payment records).

16. Other services we rely on

Dorraim uses other companies to run, such as hosting and security (Cloudflare), accounts and database (Supabase), sign-in (Google), email delivery, payment, domain registrars and AI providers. We choose them carefully, but we are not responsible for their outages or actions outside our control.

17. Limits of our responsibility

As far as the law allows: Dorraim is provided “as is”; we are not responsible for indirect losses such as lost profits, lost customers or lost data; and our total responsibility to you for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these terms removes any right you have that cannot be removed under Malaysian law, including the Consumer Protection Act 1999 where it applies.

18. Your responsibility to us

If someone makes a claim against us because of your content, your business or your breach of these terms, you agree to cover our reasonable costs and losses from that claim.

19. Changes to these terms

We may update these terms as Dorraim changes. If a change is important, we will tell you by email or on dorraim.com at least 14 days before it takes effect. If you keep using Dorraim after that, the new terms apply. If you do not agree, you can cancel.

20. Law and disputes

These terms are governed by the laws of Malaysia. If we have a disagreement, please contact us first so we can try to fix it. If it cannot be fixed, it will be handled by the courts of Malaysia.

21. Contact

Smartflow Ai Digital Enterprise (SSM 202603094424 (LA0088346-P)), Malaysia
Email: hello@dorraim.com